Customer Quality Coordinator
Puris
The Customer Quality Coordinator at PURIS is central to our mission of transforming the global food system through innovation in plant-based nutrition. In aligning with our purpose of "Safe People, Safe Food, Safe Planet," this role ensures that all our products, from internal manufacturing and co-manufacturers, adhere to the highest standards of non-GMO, organic, vegan, kosher, halal, and allergen-free quality.
This position embodies the essence of PURIS's commitment to providing a safe, secure, and sustainable food supply, made in the USA, and grounded in over 30 years of non-GMO natural breeding. By administering the quality documents and overseeing quality and food safety programs, the Customer Quality Coordinator plays a crucial part in maintaining the integrity of our supply chain, ensuring that our practices not only meet but exceed regulatory requirements and customer expectations, thereby contributing significantly to our aspiration of a Plant Strong Planet.
Pay Rate/Range: $52,000 - $64,000 Annual
Pay Frequency: Biweekly
Bonus Eligible: Yes
Work Location: Minneapolis HQ & Innovation Lab
Travel: Minimal (<10%)
The compensation for this role will be based on qualifications, experience, market data, and internal equity. Actual pay may vary due to factors such as location, skills, education, and performance. Pay is determined transparently, using market benchmarks and ensuring internal equity.
- Quality Documentation: Administer the Quality Document’s email and documents. Send consistent and timely responses to requests.
- Customer Special Requirements: Own the process of logging any special customer requirements that differ from our standard specification. Track the requests in Loop notes page and lead the weekly meeting to ensure that requests are decided upon and set up in our systems accordingly. Drive the management of change process to ensure updates are effectively communicated to all stakeholders.
- Product Test Evaluation and Coordination: Evaluate test results for both co-manufactured and internally manufactured products against acceptance criteria. Maintain comprehensive logs and electronic files of all test outcomes.
- Product Release Management: Perform positive release procedures for products, ensuring compliance with quality standards before customer shipment.
- COA Generation: Generate certificates of analysis for co-manufactured and out-of-specification products, aligning with customer requirements and quality standards.
- Compliance and Inspections: Conduct timely reviews and monitor co-manufacturing, supplier, internal manufacturing sites, certification, and warehouse site documentation for compliance with quality approval criteria. Perform site inspections, as necessary.
- 3rd Party Supplier Documentation: Lead and coordinate review of third-party supplier information to ensure adherence to PURIS's stringent FSQR standards.
- Documentation and Records Maintenance: Organize and maintain essential documents and records, including keeping current records of active co-manufacturing, internal manufacturing sites, and supplier quality information. Track certifications and ensure compliance with certification requirements and expiration dates.
- Cross-functional Collaboration: Engage with quality, sales, marketing, R&D, retail, and customer service teams to address quality concerns, manage product specifications and certifications across all product lines.
- FSQR Team Support: Analyze data and team needs and engage in solutions to provide support. Recommend process enhancements. Prepare communications and reports for management.
Preferred Education and Experience:
- BS Degree in Food Science or related technical field
- Working knowledge of HACCP and FSMA
Required Skills and Capabilities:
- Computer skills, with proficiency in MS Office applications
- Organizational skills, including filing and sorting
- Attention to detail
- Strong written and verbal communication skills
- Data interpretation
- Strong Customer service skills
Additional Requirements:
- Must be able to travel, on occasion, to PURIS manufacturing sites and co-manufacturers
- Must have the ability to sit or stand for long periods of time working on the computer
Benefits:
At PURIS, we’re proud to support our team with a comprehensive benefits package designed to help you thrive both personally and professionally. Starting the first of the month after your hire date, you’ll enjoy access to Medical insurance plans starting as low as $31 per paycheck. We also offer dental and vision coverage, as well as free digital health care for all employees. You will also have access to Life and Short-Term Disability insurance covered for you at 100%, along with flexible health and dependent care spending accounts. Planning for your future? PURIS contributes 50% of every dollar you save, up to 6%, toward your retirement plan. Enjoy a healthy work-life balance with 80 hours of PTO accrued annually, 8 paid holidays, and access to a variety of other free resources at your disposal. Join us, and experience the benefits designed with you in mind!
Why Work with Us?
Career Growth: PURIS offers a dynamic work environment where you can develop your skills and advance your career. We are committed to nurturing talent and providing ample opportunities for professional development and growth within the company.
Innovative Environment: You'll have the opportunity to work with state-of-the-art engineering and cutting-edge technology. Our dedication to innovation means you'll be part of a forward-thinking team constantly pushing the boundaries of the plant-based food industry.
Strong Values: We uphold integrity and a global vision for the future. Our company culture is built on collaboration, excellence, and a shared commitment to our mission of creating a better food system. This commitment extends to fostering a workplace where safety is paramount in every operation.
Commitment to Sustainability: At PURIS, we are deeply dedicated to creating a sustainable future. Our manufacturing processes are designed to minimize environmental impact and promote regenerative agriculture. By joining our team, you'll contribute to a company that values sustainability and is committed to making a positive impact on the planet.
Join Our Team:
To apply for the role, visit www.puris.com/careers. PURIS is an equal opportunity employer. All qualified applicants are welcome, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. The hiring process includes successfully completing a background check, and drug screen. We E-verify all new hires.
No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any PURIS employee or affiliate will not qualify for fee payment and therefore become the property of PURIS.