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• Marketplace Operations Administrator

IN A NUTSHELL

At Bellroy, we pour our heart and soul into designing products that delight our customers every day and we work hard to ensure folks all around the world have the chance to experience that. We sell our products through multiple channels with a digital marketplace portfolio of 18 (and counting) including Amazon, Rakuten and Iconic. As we continue to expand our reach through new platforms, we’re searching for a new team member to help us ensure operational efficiency. You’ll improve our digital marketplace processes, create new ones when needed and ensure our products reach our customers seamlessly.

This is a newly created role and as our Marketplace Operations Administrator, you’ll be an integral member of our Logistics & Sales Operations Team. Bring us your incredible attention to detail, inquisitive mind and love of solid processes. In return, we’ll provide you with an inclusive culture to be a part of, a dynamic work environment and a world-class team to learn from.

YOU COULD BE THE ONE IF YOU...

• Have 1-3 years experience in a related role, ideally in a logistics or sales operations role (experience with marketplaces like Amazon would be a big plus)
• Can navigate your way through new systems and are interested in understanding how marketplaces function
• Are proactive and self-motivated, you take responsibility for the work you produce but also know when it’s time, or better to bring in others for their input
• Don’t mind navigating through ambiguity and comfortable within an environment that is constantly evolving
• Are driven to create and improve processes. You want to find better ways of doing things and would enjoy documenting these to ensure others can follow these with ease
• Are exceptionally organised, with incredible attention to detail - you’re comfortable working in spreadsheets and enjoy working with numbers
• Possess strong communication skills and want to work collaboratively in a team within a fast-paced, agile environment

IF YOU WERE HERE LAST MONTH, YOU MIGHT HAVE...

• Collaborated with the production team to develop a warehouse process for returned products from various marketplaces
• Conducted a weekly check on our Amazon Account Health, making sure our shipping performance, policy compliance and customer service performance meet our standards
• Sat in on our bi-weekly Amazon Account catch-ups with our US Account Manager to review monthly sales, listing optimisation opportunities and upcoming campaigns
• Worked with the Digital Content Coordinator to create a process to set up our listings on a new marketplace in Singapore
• Met with your manager for your weekly 1-1 and talked about something new you learned from this week
• Developed and implemented a process to monitor and remove unlicensed sellers across various marketplaces, to ensure optimal listing performance
• Joined our company All Eyes Meeting, and had a preview of new products we will be releasing soon

WHY WORK FOR BELLROY?

Bellroy’s mission is to inspire better ways to carry; use business as a force for good; and help the world – and our crew – flourish. We make great carry products that delight people in their everyday lives, while constantly innovating to improve (the sustainability of our materials)[https://bellroy.com/collection/materials-guide]. We donate a portion of our revenue to some of the world’s most effective charities and are a certified B Corporation. We have carefully built our culture on radical effectiveness. Our credo is "smart people with good intentions who get shit done" (yes, really).

Location and hours

This role is full-time and based in our Collingwood office with work-from-home flexibility.

Start Day: We're ready when you are!